Managed Services: Designed to ensure all services are delivered to exceed required levels, continue to meet changing business requirements, incorporate best practice processes and leading technology, and facilitate control of the IT infrastructure.

Asset Management: To manage and maintain a database of the customer's total IT infrastructure including hardware, software and Peripherals. The database is updated to reflect acquisitions, moves, and changes and be used to provide valuable data to other services to aid with support processes, risk assessment and planning of changes.

Helpdesk / Call Center: The provision of a single point of contact to receive, validate, record, and manage and in and resolve system related incidents and inquires. Where necessary, the helpdesk will refer queries to the most appropriate resource within the customer, and enhance integration to ensure that they are resolved in a satisfactory and timely manner.

Installation / System Rollout: System Installation in accordance with agreed standards, IT systems and equipment including servers, desktops and network components. This includes consulting services of the customer's IT system infrastructure and participation in defining the customer best-suited architecture in accordance with the customer's defined requirements and established policies

On-Site Support: On receipt of a valid request for service, to provide resolutions to all designated hardware and peripherals and networking of the IT infrastructure, incorporating manufacturer warranty agreements if appropriate. This ensures that the business impact of hardware or software failure is minimized and system availability is maintained.

Procurement Services: This service is intended to administer the ordering and authorization of new elements of IT infrastructure, including the management of supply and monitoring progress of delivery. Also includes advice on most appropriate options, technology trends and product futures.