SERVICE PROFILE :

CALL RESPONSE TIMINGS

Call Response Timing: 3 Business Hours with in 40 Km Radius 
From our Service Center

24 Hours if out of 40 Km Radius

Guaranteed Uptime: 98% Up Time 

Service Centers & Telephonic Assistance

We have SEVEN service centers spread across major metros in India, where all the CUSTOMER calls will be taken care.
Chennai, Bombay, Delhi, Calcutta, Bangalore, Vellore, Pondichery.
(Company is in the process of opening branches at Punjab, Andra pradesh, Kerala) 

CUSTOMER can forward their complaints thro the following modes.

a) Telephone 
b) E-mail
c) Online thro our website

For every call, we will be providing call ID number for future reference.
We will be also providing telephonic assistance in case of request from the   CUSTOMER.

All our service center will work from 9.00 AM to 6.00 PM on all working days except Sundays and Government Holidays.

Our service center will maintain all the Complaints registered by the CUSTOMER and will provide all the reports to the CUSTOMER at the end of service term. And also our Quality Control team will contact CUSTOMER for feedback. 

CUSTOMER can view their entire service status by using their unique pin number at any point of time

Replacements & Standbys

To ensure maximum Up-Time to the CUSTOMER, whenever the machines / parts require a service for repair, we'll provide you a standby till such time.

If the component in 'question' is found non-serviceable, then we shall replace the same with a compatible or updated rating and value.

Preventive Maintenance

Our service professionals will do preventive Maintenance Once in Two Months.

Preventive Maintenance Call (PMC) covers the following work: -

 CD-ROM Head cleaning.
 FDD Head cleaning.
 Dust Removal.
 HDD Maintenance.
 IP Solution for RAM and Motherboard.
 Overall system cleaning.

Support Engineers

Our engineers develop, test and evaluate computer hardware and related equipment, software programs, systems and networks.

Service professionals solve computer problems and apply computer technology to meet the individual needs of an organization. They help an organization to realize the maximum benefit from its investment in equipment, personnel, and business process.

We have experienced professionals who live up-to our motto dedicated service at any time, any place. We ensure elimination of any possible delays. 

Prepare detailed specifications and methods to interface computer products -the interaction between CPU and peripheral units (hardware) and between the operating system and user programs (software) 

After attending a call, Support engineer will prepare a service reports of which First copy will be given to the customer, Second copy will be given to our support manager and Third copy will be maintained our office for future reference.

Our Service professionals undertake Complete systems and up to chip level servicing.

Service Report

All our Service engineers are provided with a service reports of which One copy of the service report will be given to the CUSTOMER for future reference. And after the call closure, our service manager will interact with the CUSTOMER for feedback.

Our Service Report contains the following Details:

Call Login Details 
Date & Time
Nature of Problem reported
System ID (Given by us)
Time in & Time Out
Fault detected on site
Repair or Replacement
Action Taken
Call Status - Call Closed, Pending for Spares, Pending for assistance, Others.
Signature of the Customer and our Site Engineer.