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Total
Quality Service - We provide service round the clock and seven
days a week by experienced professionals. Our Real time Service /
AMC tracking software helps us provide you preventive maintenance.
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| Preventive Maintenance |
Our service professionals
will do preventive Maintenance Once in TWO
Months. |
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| Preventive Maintenance Call (PMC)
covers the following work: - |
CD-ROM Head
cleaning.
FDD Head cleaning.
Dust Removal.
HDD
Maintenance.
IP Solution for RAM and
Motherboard.
Overall system cleaning. |
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| Call Response
Timings |
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Call Response
Timing: 3 Business Hours with in 40 Km Radius From our
Service Center
24 Hours if out of 40 Km Radius
Guaranteed Uptime: 98% Up Time |
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| Repair &
Replacements |
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To ensure maximum Up-Time to the
CUSTOMER, whenever the machines / parts require a service for
repair, we'll provide you a standby till such time.
If
the component in 'question' is found non-serviceable, then we
shall replace the same with a compatible or updated rating and
value.
ONLINE CALL LOGIN SYSTEM
Think IT Services
has developed a unique system of 'ONLINE CALL LOGIN' Facility
which has a provision of single point of contact to login the
call from any location. The CUSTOMER will get the user name
and password from us to utilize this facility.
To
log the call, CUSTOMER has to login to the www.thinkit.my and type the user
name and the password, where CUSTOMER can log the call with a
unique Asset ID (System ID) provided by us. |
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| Support
Engineers |
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Our engineers
develop, test and evaluate computer hardware and related
equipment, software programs, systems and
networks.
Service professionals solve computer
problems and apply computer technology to meet the individual
needs of an organization. They help an organization to realize
the maximum benefit from its investment in equipment,
personnel, and business process.
We have
experienced professionals who live up-to our motto dedicated
service at any time, any place. We ensure elimination of any
possible delays.
Prepare detailed
specifications and methods to interface computer products -the
interaction between CPU and peripheral units (hardware) and
between the operating system and user programs
(software)
After attending a call, Support
engineer will prepare a service reports of which First copy
will be given to the customer, Second copy will be given to
the support manager and Third copy will be maintained our
office for future reference.
Our Service
professionals undertakes Complete systems and up to chip level
servicing. |
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| Multi-Vendor Hardware
Support: |
On receipt of a
valid request for service, to provide repair and maintenance
to all designated hardware elements of the IT infrastructure,
incorporating manufacturer warranty agreements if appropriate.
This ensures that the business impact of hardware failure is
minimized and system availability is maintained. As part of
this service, Fujitsu will also manage the equipment
maintenance requirement of its customers that are being
satisfied by other vendors. |
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